Our Approach

Value for MoneyFlexible Quality 

 

“We have worked with Protel for over 5 years who have always provided us with an excellent service. Their staff are very friendly and are always willing to go that extra mile to support our requirements.  Protel understand our goals and work with us to help us achieve them.”

 

Dawn Lawrence, Research and Evaluation Analyst, 3663

At Protel, we are flexible and forward thinking. We will always ‘go the extra mile’ for our customers to ensure that you receive a return on investment from your research budget and get the best possible value. We work closely with our customers to develop a partnership approach. This ensures that we fully understand and define your needs and then strive to deliver and exceed your expectations.

 Protel continually reviews its service and customer satisfaction levels, to ensure that your confidence in our quality and expertise is maintained at a high level at all times.  Our work is carried out to our own stringent quality standards and within the guidelines of the MRS (Market Research Society) Code of Conduct and the Data Protection Act. 

Our staff and interviewers play a critical role in the continued delivery of quality customer deliverables.  In addition to our Coventry based team, we have nearly 1500 interviewers and part time staff.  We ensure that we select the best person for the project as all staff undergo a rigorous selection and induction process and are continually assessed in all aspects of their work.